Comcast Gnomes
Saturday, November 15th, 2008
This is a followup to a customer experience I had with Comcast recently.
Shortly after I wrote the original post, I was contacted by Comcast National Customer Operations. First thing was a comment on my actual post, and then a series of emails. So far it seems as though my issues may be solvable, and, most importantly, we can do everything by email.
Two thoughts:
- Woah, this is an entirely different customer experience. Although the initial (and second and third) phone experience with the Comcast was frustrating, I give Comcast credit for finally providing a non-bang-head-on-desk method for dealing with the issues.
Email is king! Chat has all the benefits of a live phone conversation, plus a clear transcript, plus the freedom to multi-task! Can we get rid of phones now?
- How did they find my post?
This blog gets very little traffic; I thought I was ranting to a handful of people, or maybe even to myself. Are there armies of Comcast gnomes searching the web for complaints about the company? Is my internet account being scanned for keywords? I don’t suppose I’ll ever know. I’m not prone to tinfoil-hat explanations, so I’ll go with “search the web” for now.
